Privacy Policy

This Privacy Policy explains how Outsyd ("Outsyd", "we", "us" or "our") collects, uses, shares and protects your personal data when you use the Outsyd app, website and related services (the "Service"). We are committed to handling your data responsibly and in line with the Nigeria Data Protection Act and other applicable laws.

1. Introduction

By using the Service you agree to the practices described here and in our Terms of Service. If you do not agree, please do not use the Service.

2. Information we collect

Information you give us

Account details such as your name, email address, phone number and password.
Profile information you choose to add, such as a display name or photo.
Transaction details when you buy tickets or, as an organiser, when you list events and receive payouts.
Communications you send us, for example support requests.

Information we collect automatically

Device and usage data such as device type, operating system, app version, and how you interact with the Service.
Approximate or precise location, where you grant permission, so we can show events near you.
Identifiers such as device identifiers and, on the website, cookies and similar technologies.

3. How we use your information

To create and manage your account and deliver the Service;
To process ticket purchases, deliver your tickets and enable check-in;
To show you relevant events, including events near your location;
To enable organisers to run events and reconcile payouts;
To provide customer support and respond to your requests;
To keep the Service secure, prevent fraud and enforce our Terms;
To send you service messages and, where you have opted in, updates about events.

4. Legal bases for processing

We process your data where it is necessary to perform our contract with you, where we have a legitimate interest in operating and improving the Service, where we are required to by law, and where you have given consent (for example for precise location or marketing messages). You can withdraw consent at any time.

With organisers of events you buy tickets to, so they can manage attendance and fulfil their obligations to you.
With service providers who help us run the Service, such as hosting, payment processing and analytics, under appropriate confidentiality and data-protection obligations.
For legal reasons, where required to comply with the law, enforce our Terms, or protect the rights, safety and property of Outsyd, our users or the public.
In a business transfer, if Outsyd is involved in a merger, acquisition or sale of assets, subject to this Policy.

We do not sell your personal data.

6. Payments

Payments are handled by third-party payment providers. We do not store full card numbers on our servers. The payment provider processes your payment details under its own privacy policy and applicable security standards.

7. Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences, keep the site secure and understand how it is used. You can control cookies through your browser settings. Disabling some cookies may affect how the website works.

8. Data retention

We keep your personal data only for as long as needed to provide the Service, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it.

9. Security

We use technical and organisational measures designed to protect your data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information and to act quickly if an issue arises.

10. Your rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you;
Correct inaccurate or incomplete data;
Request deletion of your data;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@outsyd.ng. You may also delete your account from within the app.

11. Children

The Service is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. International transfers

Some of our service providers may process data outside Nigeria. Where this happens, we take steps to ensure your data receives an adequate level of protection consistent with this Policy and applicable law.

13. Changes to this Policy

We may update this Policy from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the updated Policy.

14. Contact us

If you have questions about this Policy or how we handle your data, email us at support@outsyd.ng.